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Hotel Marvel Mandalay FAQ

Q. How far from the airport is Hotel Marvel located?

Located in the heart of Mandalay city, the hotel is located around 45 minutes from the airport by car.

Q. How far is the hotel located from Mandalay Palace?

It is just located 10-minute walk from the Palace.

Q. Is there airport transfer service available at the hotel?

Yes, we provide airport transfer service at the hotel. Please send a request to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please kindly note that 2 days advance reservation is required for guarantee confirmation and payment can be done at the hotel.

Q. Is there Wi-Fi at the hotel?

Yes, free Wi-Fi is available for our guests in the rooms and in public areas. Please get the Wi-Fi username and password at the hotel reception.

Q. Is card payment available?

Yes, we accept Visa/Mastercard, as well as MPU cards at the hotel.

Q. Are there Spa services at the hotel?

Yes, there is spa services available at our Level 4 Spa as well as in-room services. These services are available from 10:00 AM in the morning till 2:00 AM at night, with last order at 1:00 AM.

Q. Is there any special menu at Hotel Marvel?

We offer a wide variety of food at our restaurant. If you are allergic to certain food, please request the waiters and we will kindly assist your request.

Q. What entertainments are available at the hotel?

We have a wide variety of entertainment at the hotel, and it is as follow :
  • Unplugged show at Nyaung yan Restaurant every night from 7:00 PM till 10:00 PM
  • Puppet show at the lobby every night from 7:00 PM till 10:00 PM.
  • Harp show at the lobby from 7:00 AM till 10:00 AM in the morning and 6:00 PM till 9:00 PM in the evening.
  • Karaoke rooms on the 7th floor available 24 hours a day, 7 days a week.

Q. What are the price range for Karaoke rooms?

The rooms start at 15,000 Kyats per hour, which can go up to 50,000 Kyats per hour depending on the size of the room. Occasionally, there are special promotions that will lower these prices. Please note that prices are subject to change without prior notice.

Q. Is there a swimming pool?

We are sorry to inform you that we do not have a swimming pool at our hotel.

Q. What services are included in the room price?

The price shown on the website includes your accommodation, which includes daily breakfast, service charge, and government tax.

Q. Which ID proofs are accepted at the hotels?

Please kindly show your passport/government issued ID in order to prove you are the person who made the booking.

Q. Can I check-in at a early time than the hotel check in timing?

Early check-in depends on the in-house guest’s check-out on this day. If there are no guests checking out early on this particular day, we cannot prepare the room for you in time as we can only request the guest to check out at 12:00 PM. However, if we have vacancy on that day, we will be able to check you in early for your convenience. As we try to achieve customer satisfaction, we try to fulfill all the needs of our guest, but it all depends on the occupancy and early guest check out. To assist you further, please send a request to This email address is being protected from spambots. You need JavaScript enabled to view it.

Q. Can I check-out at later time than the hotel check out timing?

Late check-out depends on arriving guest check-in during the day. If there are guest arriving on this particular day, a late check-out would not be possible. However, if there are no guest arriving, we will be able to give you some extra hours during your stay. Please kindly send a request to This email address is being protected from spambots. You need JavaScript enabled to view it..

Q. Can I leave my luggage at the hotel, before check-in or after check-out?

Yes, our hotel will be more than happy to assist you at our concierge service. Please kindly send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be more than happy to help you. However, please note that the hotel will not be liable for any loss or damage caused by leaving your luggage at the hotel.

Q. How can we request for additional beds/cots in the room?

Additional beds can be requested for an extra cost by sending a request to This email address is being protected from spambots. You need JavaScript enabled to view it.. The additional baby cots is free of charge, however, due to limited quantities, please send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. to confirm the service during your stay.

Q. How can I contact the hotel?

You can contact the hotel by email or by phone. You can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call +95 (2) 40 67466.

Q. What is the maximum occupancy of a room?

The maximum occupancy of a room is three adults (or) two adults and two children under 12 years. The first children under 12 can stay for free, however, 1 extra bed is required if there are 2 children.

Q. Where can I make a review?

Please kindly leave a feedback on Trip Advisor. Your feedback is very much appreciated by us, Amazing family members.